Frequently Asked Questions

What are the payment methods available?

 

 

You can choose to pay using PayPal or local bank transfer. Our Bank Details are provided at the Checkout Section.

How fast can I receive the soft copies PDF files after payment?

This depends on the mode of payment that you select. If you choose to pay via Paypal, you will receive the Confirmation Email with the download details inside as soon as payment has been confirmed (almost immediately).

If you choose the Bank Transfer option, then the Confirmation Email will only be sent AFTER payment has been confirmed on our side.

If you do not receive an email from us within 24 hours, please kindly drop us an email.

How will I receive my order after payment?

An email with the relevant Dropbox link(s) will be sent to your email which allows you to download your purchase. All our exam papers are in soft copy, PDF file format.

Is there an expiry date of Dropbox link?

Yes. Dropbox link will expire after two weeks, thereafter, you cannot download again.

Why am I unable to open the PDF files after downloading them?

If you encounter problem downloading or printing the pdf files, please download the latest version of FREE acrobat reader from the internet.

Am I able to purchase the hardcopies from you?

No. We do not selling or distribute any hardcopies. Neither do we have any shops or representatives other than this website. Any hardcopies purchased are probably unauthorised sales.

Am I able to resell after purchase?

You are not allowed to resell whether in soft copies or in prints. Each purchase is for personal and single use only.

 

Can I request a refund after purchase?

As we can not prevent you from making duplicate of the purchase copied, we have no choice but to adhere to the policy that Goods sold are strictly non-refundable.