Frequently Asked Questions

What are the payment methods available?

You can choose to pay using PayPal, local bank transfer or Pay Now. Our Bank Details are provided at the Checkout Section.

(However, for purchase of hard copy using Paypal and additional 5% would be imposed.)

Do you provide hard copy apart from soft copy?

Yes, we recently start providing hard copies for selected exam papers.  A minimum purchase of 2 sets for the hard copy is required.  Delivery is within Singapore only.

Can I buy one hard copy only?

We do not sell single copy for printed copy. A minimum purchase of 2 sets for the hard copy is required.  Delivery is within Singapore only.

How fast can I receive the soft copies PDF files after payment?

 

This depends on the mode of payment that you select. If you choose to pay via Paypal, you will receive the Confirmation Email with the download details inside as soon as payment has been confirmed (almost immediately).

If you choose the Bank Transfer or Paynow option, then the Confirmation Email will only be sent AFTER payment has been confirmed on our side.

If you do not receive an email from us within 48 hours, please kindly drop us an email.

 

 

How fast can I receive the hard copies PDF files after payment?

This depends on the mode of payment that you select. If you choose to pay via Paypal, you will receive the Confirmation Email for the hard copy that you purchased.  Do allow 7 days for the hard copy to be delivered.  You will also be provided with the download details inside as soon as payment has been confirmed (almost immediately). If you choose the Bank Transfer or Paynow option, then the Confirmation Email will only be sent AFTER payment has been confirmed on our side. If you do not receive an email from us within 48 hours, please kindly drop us an email.  

How will I receive my order after payment for soft copy purchases?

 

An email with the relevant Dropbox link(s) will be sent to your email which allows you to download your purchase. All our exam papers are in soft copy, PDF file format.

Is there an expiry date of Dropbox link?

Yes. Dropbox link will expire after two weeks, thereafter, you cannot download again.

Why am I unable to open the PDF files after downloading them?
If you encounter problem downloading or printing the pdf files, please download the latest version of FREE acrobat reader from the internet.
Am I able to purchase the hardcopies from you?

Yes. We sell or distribute hardcopies only for delivery in Singapore. 

Am I able to resell after purchase?
You are not allowed to resell whether in soft copies or in prints. Each purchase is for personal and single use only.

 

Can I request a refund after purchase?
As we can not prevent you from making duplicate of the purchase copied, we have no choice but to adhere to the policy that Goods sold are strictly non-refundable.

 

Terms & Conditions

DELIVERY
TERMS & CONDITIONS

~Please note that payment is confirmed and paid online.
~No cancellation is allowed once the order is confirmed and send for delivery.
~Exam papers are strictly NOT refundable or exchangeable.
~Exam papers will be checked carefully before delivery.
~Please provide correct contact and complete delivery address.
~We will not be responsible for any wrong answer key. Tutor or parents check is recommended.
~We will handle your order discreetly and all particulars given will be STRICTLY confidential.
~We reserve the right to alter the Terms & Conditions without prior notice.